Frequently Asked Questions
Everything you need to know about shopping with Berne.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. If you are not completely satisfied with your purchase, you can initiate a return or exchange through our online portal for a full refund or store credit.
Which payment methods do you accept?
Berne accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay at checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking link. You can also track your order status directly through your Berne account dashboard under the 'Order History' section.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties and taxes may apply depending on your local regulations.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own to ensure the best fit. If you are between sizes, we generally suggest sizing up.